tophatter contact
Describe what happened, which product & how you want it resolved. More detail means a faster and better outcome!
You will receive an email when your order ships, the tracking number will show in your order. You can visit Track Your Order page to track your order.
Where can I track my order?
You will receive an email with a tracking number when your order is shipped. Simply click on "View my Order" and you will be taken to the tracking page. Or you can input the tracking number into the box above.
When Will My Order Be Processed?
Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouse pack your goods and have it shipped as soon as possible. Once your order has been shipped, you will receive a tracking number(if applicable) to your order.
Where is my order coming from?
All orders are handled and shipped out from our warehouse in China.
How long does it take to receive my order?
It usually takes 10 to 20 business days.
Do you ship Worldwide?
Yes! We ship worldwide and ensure we make every fashion lovers an enjoyable shopping experience with us.
Why did I receive two separate tracking numbers?
Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking number.
We believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to contact us! All emails will be answered within 1-3 business days .
Your Questions Or Concerns Are Our Top Priority!
To avoid waiting, please check out our FAQ section where you’ll find answers to the most commonly asked questions and quick step-by-step guide.Contact Email :
You can also email us at :tophatter.shop@hotmail.com
or Our WhatsApp: 008613923401722
use the contact form below.We will get back to you within 1-3 business days
Business Address:Hong Kong International Electronics Wholesale City 4th Floor
Shipping Address ：4th floor, Building 4, 2070, Shennan Middle Road, Fuqiang North Street, Futian District, Shenzhen